Shipping policy

Effective Date: 04/16/2025

At Hot Ash Stove, we’re committed to getting your gear to you quickly and reliably. Here’s everything you need to know about our shipping process:

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Rates & Delivery

We offer standard, expedited, and priority shipping options at checkout. Rates are calculated based on your location and the size/weight of your order.

• Standard Shipping (3–7 business days)

• Expedited Shipping (2–3 business days)

• Priority Shipping (1–2 business days)

Note: Delivery timelines are estimates and may vary due to carrier delays.

Free Shipping

We offer free standard shipping on all U.S. orders over $100 (after discounts, before tax). This will be automatically applied at checkout.

International Shipping

We currently ship to select countries outside the U.S. Shipping times and rates will vary by destination. Customers are responsible for any customs duties or import taxes.

Order Issues

If your package is delayed, lost, or damaged in transit, contact us at info@hotashstove.co. We’ll work with the carrier and make it right.