Do you offer free shipping?

Yes, we offer free shipping on orders over $100 within the continental U.S.

What is your return policy?

You can return any unused item within 30 days of delivery. We provide a prepaid return label at no charge for retail customers in the continental U.S.

How do I start a return or warranty claim?

Simply email us at info@hotashstove.com with your order number and concern. We'll take care of the rest.

FAQ

Q: What does your Lifetime Guarantee cover?

Our Lifetime Guarantee covers manufacturing defects. It does not cover misuse, abuse, or wear-and-tear parts like grates or fasteners unless they fail due to defect.

Rocket Stove Questions

What fuel can I use with the Hot Ash Rocket Stove?

The Hot Ash Mini and Stainless Rocket Stove burn dry sticks, twigs, and biomass. No gas canisters or alcohol burners required—just natural fuel.

Rambler Fire Pit & Pizza Oven Questions

How much does the Rambler weigh?

The Rambler 3-in-1 weighs approximately 75 lbs when fully assembled with grill and oven attachments.

Can I cook a 16" pizza in the Rambler?

Yes, the Rambler fits a 16-inch stone and can reach temperatures over 900°F for wood-fired pizza cooking.

Lifetime Guarantee & Returns

What does your Lifetime Guarantee cover?

The Lifetime Guarantee covers manufacturing defects. It does not cover misuse or normal wear items such as grates and hinges.

Shipping & Support

How long does shipping take?

Orders typically ship within 2–3 business days. Standard delivery within the continental U.S. takes 3–7 business days.

Need additional help?

Contact our support team at info@hotashstove.com or visit the assembly guide page.

Still have questions?

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