Shipping, Return, Lifetime Guarantee Policy
Free Shipping
We offer free standard shipping on all orders over $100 to the continental United States. This helps keep your costs low while still delivering the rugged gear you count on.
Shipping Policy
Orders are typically processed and shipped within 2–3 business days. You’ll receive a tracking number once your order is on its way.
- Standard shipping: 3–7 business days (continental US only)
- Expedited shipping: Available at checkout for an additional fee
- Distributors or bulk orders: Please contact info@hotashstove.com
Return Policy
If you aren’t completely satisfied with your Hot Ash product, you can return it within 30 days of delivery. We’ll send you a free return label at no cost to you.
- Returns accepted for retail customers in the continental United States only
- Items must be unused and in original condition
- To start a return, email info@hotashstove.com
Lifetime Guarantee
All Hot Ash Stoves come with a Lifetime Guarantee against manufacturing defects. If anything goes wrong due to craftsmanship or materials, we’ll fix it or replace it.
- This guarantee does not cover misuse, abuse, or normal wear and tear
- “Wear items” (like grates or fasteners) are not covered unless they fail due to a defect
- For questions, reach out to info@hotashstove.com
Still have questions? Contact our support team and we’ll be happy to help.