Do you offer free shipping?

Yes, we offer free shipping on orders over $100 within the continental U.S.

What is your return policy?

You can return any unused item within 30 days of delivery. We provide a prepaid return label at no charge for retail customers in the continental U.S.

What does your Lifetime Guarantee cover?

Our Lifetime Guarantee covers manufacturing defects. It does not cover misuse, abuse, or wear-and-tear parts like grates or fasteners unless they fail due to defect.

How do I start a return or warranty claim?

Simply email us at info@hotashstove.com with your order number and concern. We'll take care of the rest.

Shipping, Return, Lifetime Guarantee Policy

Free Shipping

We offer free standard shipping on all orders over $100 to the continental United States. This helps keep your costs low while still delivering the rugged gear you count on.

Shipping Policy

Orders are typically processed and shipped within 2–3 business days. You’ll receive a tracking number once your order is on its way.

Standard shipping: 3–7 business days (continental US only)
Expedited shipping: Available at checkout for an additional fee
Distributors or bulk orders: Please contact info@hotashstove.com

Return Policy

If you aren’t completely satisfied with your Hot Ash product, you can return it within 30 days of delivery. We’ll send you a free return label at no cost to you.

Returns accepted for retail customers in the continental United States only
Items must be unused and in original condition
To start a return, email info@hotashstove.com

Lifetime Guarantee

All Hot Ash Stoves come with a Lifetime Guarantee against manufacturing defects. If anything goes wrong due to craftsmanship or materials, we’ll fix it or replace it.

This guarantee does not cover misuse, abuse, or normal wear and tear
“Wear items” (like grates or fasteners) are not covered unless they fail due to a defect
For questions, reach out to info@hotashstove.com

Still have questions? Contact our support team and we’ll be happy to help.